Why should you consider Cullum and Brown for Parts & Service?
Cullum & Brown’s Industrial Service is truly 24/7.
Industrial equipment doesn’t care what time it is, which creates scenarios where your piece of equipment could be down in the middle of the night, can you count on your service company to get you back up and running before the next shift? Most companies have an after-hours line to call that will typically go to an inexperienced call service that will only take a message. Make sure the company you select is truly 24/7 and that call in the middle of the night goes to an actual employee with the knowledge and know-how to troubleshoot and send a technician out immediately. When you call us we have an experienced employee answering on the other line saving you precious time in troubleshooting and technician dispatch.
Cullum & Brown has all the factory certifications.
Have their technicians been trained and certified on the equipment they represent and the equipment you own? Many fly-by-night organizations just send their techs out to learn on the job which could cost you big time. We are factory trained and certified in all the products we represent.
Cullum & Brown has a large team of service technicians.
The number of techs is important, you can’t afford to wait for days or even weeks when your equipment is down. Minute by minute could be costing you thousands in lost production. Make sure the company you partner with has a multitude of qualified techs so you won’t be left standing still. We take this approach exactly by employing the largest service team in the area with 18 service techs and counting.
Cullum & Brown has an impressive list of references.
Be sure to ask for references before turning over some of your most expensive pieces of equipment. An inexperienced compressor, vacuum system, or blower technician can cost you thousands in replacement product and down production time. Make sure the next service company you partner with has a solid list of well-known companies. We have a solid list of many well-known Fortune 500 business that we constantly survey to make sure our level of service is high and meeting their expectations.
When it comes to compressed air or vacuum system maintenance, Cullum & Brown takes a holistic approach.
Many service companies show up, fix the task at hand and leave. What if there is something larger occurring that could create costly downtime later? After we fix the task at hand, we then employ an over 49-point inspection on your compressed air or vacuum system making sure we notify you on all potential items that may be an issue in the near future. We also offer free of charge reliability checks where our most seasoned technicians will check your system top to bottom and provide the critical things that need to be addressed to make sure your system is reliable.
Cullum & Brown works on all compressor, vacuum pump, blow and pump makes and models.
Many factories have a multitude of brands when it comes to their compressor, pumps, blowers and vacuum pumps. Make sure you partner with a company who can work on them all. We have technicians trained on all makes and models and we can even rebuild them if needed. We can offer a single-source service making your life easy.
Cullum & Brown does service agreements, NOT contracts.
Many service providers try and lock you into long term contracts that don’t keep your best interests in mind causing dissatisfaction and legal disputes later. We provide our customers with agreements that allow our customers to cancel them at any time. By taking this approach, we work hard to earn your business making sure our long term partnership is robust.
Don’t want to buy? No problem, Cullum & Brown has rental equipment.
If you are down and your compressor, blower, and/or vacuum pump needs a major repair, what will you do? Many plants don’t have redundancy and still need to operate. Make sure your service provider has rental back up equipment on standby. We have both electric and diesel compressors and many blowers and vacuum pumps on standby ready to get you back up and running.
Cullum and Brown only uses top-shelf premium grade replacement components and lubricant.
Make sure you ask your service provider for genuine OEM parts when it comes to replacing components on your compressors, blowers, vacuum pumps, and pumps. Some providers will simply place a cheaper part and take a short cut. We have access to all make and model OEM parts and if you do want to look at lower-cost offerings, we have years of experience in dealing with aftermarket suppliers, and we only choose the best as our name is on the line when it comes to the reliability of your equipment.
Cullum & Brown has top-flight in house-repair and remanufacture capabilities.
Especially when it comes to blowers, vacuum pumps, pumps and air compressor needs, make sure your service provider can rebuild these quickly and place them back into operation. Many times, lesser service providers won’t be able to rebuild in-house and will farm it out to other companies that may not have your priorities in mind. We have an expansive repair shop that can rebuild all makes and models thanks to some of the best mechanics around with decades of experience. We will make sure its as good as new before its reinstalled into your plant.
Cullum & Brown stands behind their work and products.
Make sure the work being done on your equipment is backed up by some type of warranty or guarantee. Poor workmanship and product quality are the last things you need to worry about as you aim to reach your monthly production goals. We stand behind our work and absolutely hate call-back scenarios. We will fix it right the first time and if for some reason it’s not, we will put you back at the top of the list and fix it quickly. We strive to keep our customers for the long term and measure our performance based on the number of years our customers use us. We shoot for decades not days!
Don’t wait for parts and lubricants. Cullum & Brown has parts and lubricants stocked nearby.
Many smaller service organizations will not stock parts or lubricant they will simply drop ship them to your location, what if the shipment is lost or the parts are wrong? We stock thousands of parts and lubricants for all makes and models of compressors, vacuum pumps, blowers, and pumps. We also carry many wear items and nuisance failure items on our trucks for quick repairs.
Cullum & Brown offers lubricant analysis reports.
When it comes to the health of your rotating equipment knowing the quality and state of its lubricant is a must. Clean and fresh lubricant can add years to your equipment. Does your provider offer you a free lubricant analysis report performed by a third-party laboratory? We offer a free of charge oil/lubricant sample analysis report performed by a third-party lab. We will collect and mail the sample for you and once ready, the report is available to you within days. We also keep a watchful eye on these reports with well-trained eyes looking for any issues that may be arising. We will act quickly if we see an issue with your lubricant that will, without doubt, save you thousands long term.
Cullum & Brown keeps track of your service needs with its service management system.
Do you call your service provider or do they call you? Many lesser service providers will wait for their customers to call them. Service on your compressors, vacuum pumps, and blowers should be the last thing you should be worried about. Partner with a provider who can maintain your records for you. We have state of the art software that manages your service schedule making sure we are servicing your equipment as soon as it needs it. Missed service over the life of your equipment can reduce its reliability significantly. We also provide extended warranty record management making sure you stay current on those important factory extended warranty programs that can last up to 10 years. Let us manage your service and warranty and it will save you thousands in the long run